Version History
Here you can find the changelog of Visual Support since it was posted on our website on 2016-11-08.
The latest version is 5.1.1 and it was updated on soft112.com on 19 April, 2024.
See below the changes in each version:
version 5.1.1
posted on 2024-04-10
Apr 10, 2024
Version 5.1.1
In this release, we are introducing our brand new feature: Mobile Agent for Sightcall VISION. We also fixed a lot of bugs and improved performance.
version 5.1.0
posted on 2024-03-01
Mar 1, 2024
Version 5.1.0
In this release, we continued to improve our new solution, Sightcall VISION.
In particular, we added snapshots and annotations for Mobile agents, screencast and zoom for guests. We also strengthened the user experience with zoom feature and fullscreen/PiP switch.
On top of that, we also added AI Detection to help you identify and localize a specific object in a scene.
And as usual, we also improved performance and stability.
version 5.0.5
posted on 2024-01-24
Jan 24, 2024
Version 5.0.5
In this release, we implemented a minor change to the WebView URL opening.
version 5.0.4
posted on 2024-01-15
Jan 15, 2024
Version 5.0.4
In this release, we fixed an issue where the iOS minimum version to install the app was set to 15.5 instead of 14.
version 5.0.3
posted on 2023-12-19
Dec 19, 2023
Version 5.0.3
In this release, we fixed various issues on Sightcall Visual Journeys.
version 5.0.1
posted on 2023-12-05
Dec 5, 2023
Version 5.0.1
This release is very special as we introduce our brand new product, Sightcall Vision!
Benefit of self-guided and human-guided assistance, with a modern experience and simple to use features.
We don't forget our classic version and we improved the experience for calls with several users.
version 4.5.9
posted on 2023-10-16
Oct 16, 2023
Version 4.5.9
Features
- Cloud communication layer updated
- iPhone 15 compatibility
version 4.5.7
posted on 2023-06-27
Jun 27, 2023
Version 4.5.7
Features
- SDF: added Accuracy to GPS
Bugfixes
- SDF: GPS continuous mode fixed
- App Clip: added rich consent text (with HTML)
version 4.5.3
posted on 2023-06-07
Jun 7, 2023
Version 4.5.3
Features
- Digital Flows: now able to load an URL in the same webView
Bugfixes
- Case reports broken because of chat messages
- Downgrade iOS minimum from 15 version to 14
version 4.4.0
posted on 2023-02-13
Feb 13, 2023
Version 4.4.0
Digital Flows :
- Media Upload new metadata attribute
- Detection of Flow background/foreground changes
Bugfixes:
- SDF Media Capture: improve compression and resize preview images stored in Context
- SDF: Call activity (from guest url) not starting if an SDF is already launched
- SDF: Change UI/UX for Native pop-up to start a new Flow
- SDF: Native pop-up is always triggered on "resume" and "restart" in the URL
- SDF: Unable to capture video on some iOS devices
- Misc: "Paste URL link" feature crashes the app
- Misc: Unable to process specific ACD URL
version 4.1.3
posted on 2022-08-11
Aug 11, 2022 Version 4.1.3
Fix a bug that could prevent a call to start.
version 4.0.3
posted on 2022-05-02
May 2, 2022 Version 4.0.3
Bugfixes:
- issue with reference in case report
version 4.0.2
posted on 2022-04-15
Apr 15, 2022 Version 4.0.2
Bugfixes:
- The reference parameter is correctly passed through the URL when joining an ACD call.
- Fixed an issue that prevents users from connecting to the US core platform
version 4.0.0
posted on 2022-04-05
Apr 5, 2022 Version 4.0.0
- Improvements to the No-App Experience. This feature is currently available as a beta release.
- Corrected an issue that caused a guest to not receive a request for GPS use at the start of a call.
- When using a link to join a visual support session, the Connect link did not open the Visual Support app to start the session. This issue has been fixed.
- Fixed an issue caused by an incorrectly handled request. The agent requested that the guest shared an image from their gallery. If the guest collapsed the sharing drawer manually, then the agent console did not handle the request correctly.
- Corrected an issue that did not allow the device camera to submit a picture or video when using a FIle Upload use case.
version 3.8.0
posted on 2022-02-08
Feb 8, 2022 Version 3.8.0
Improvements to the No-App Experience:
Corrected an issue that caused pop-ups to not display correctly.
Geolocation permissions are now consistently requested at the beginning of a visual support session.
Fixed Guest survey at the end of the call in No-app
version 3.7.1
posted on 2022-01-24
Jan 24, 2022 Version 3.7.1
Bug fixes and performance improvements
version 3.7.0
posted on 2022-01-14
Jan 14, 2022 Version 3.7.0
Fixes minor issues
version 3.6.2
posted on 2021-12-08
Dec 8, 2021 Version 3.6.2
Fixes an issue with geolocation permissions
version 3.6.1
posted on 2021-11-15
Nov 15, 2021 Version 3.6.1
Bug fixes
version 3.6.0
posted on 2021-10-11
Oct 11, 2021 Version 3.6.0
Updates in this version:
Speech Translation is now supported
Recording platform improvements
Bug fixes in this version:
The transcript history window visibility has been corrected during sessions using Speech Translation
version 3.5.9
posted on 2021-08-09
Aug 9, 2021 Version 3.5.9
US platform compatibility
version 3.5.8
posted on 2021-07-13
Jul 13, 2021 Version 3.5.8
Various bug fix
version 3.5.7
posted on 2021-06-19
Jun 19, 2021 Version 3.5.7
Live translation
version 3.5.5
posted on 2021-05-25
May 25, 2021 Version 3.5.5
Various bug fix
version 3.5.4
posted on 2021-04-20
Apr 20, 2021 Version 3.5.4
Various bug fix
version 3.5.2
posted on 2021-03-12
Mar 12, 2021 Version 3.5.2
Various bug fix
version 3.5.1
posted on 2021-02-24
Feb 24, 2021 Version 3.5.1
Various bug fix
version 3.5.0
posted on 2021-02-18
Feb 18, 2021 Version 3.5.0
Various bug fix
version 3.4.9
posted on 2021-02-10
Feb 10, 2021 Version 3.4.9
Various bug fix
version 3.4.7
posted on 2021-02-04
Feb 4, 2021 Version 3.4.7
Minor bug fixes
version 3.4.6
posted on 2021-02-03
Feb 3, 2021 Version 3.4.6
Bug fixes and improvements
version 3.4.4
posted on 2020-12-08
Dec 8, 2020 Version 3.4.4
Various bug fix
version 3.4.2
posted on 2020-11-26
Nov 26, 2020 Version 3.4.2
Various bug fix
version 3.4.1
posted on 2020-11-17
Nov 17, 2020 Version 3.4.1
Various bug fix
version 3.3.7
posted on 2020-10-19
Oct 19, 2020 Version 3.3.7
Various bug fix
version 3.3.6
posted on 2020-09-16
Sep 16, 2020 Version 3.3.6
Various bug fix
version 3.3.4
posted on 2020-07-17
Jul 17, 2020 Version 3.3.4
Various bug fix
version 3.3.3
posted on 2020-06-04
Jun 4, 2020 Version 3.3.3
Various bug fix
version 3.3.2
posted on 2020-04-29
Apr 29, 2020 Version 3.3.2
Various bug fix
version 3.3.1
posted on 2019-12-03
Dec 3, 2019 Version 3.3.1
Various bug fix
version 3.3.1
posted on 2019-12-03
3 dec. 2019 Version 3.3.1
Various bug fix
version 2.4.0
posted on 2014-11-21
version 3.5.4
posted on 1970-01-01
2021年4月20日 Version 3.5.4
Various bug fix
version 3.3.1
posted on 1970-01-01
2019年12月3日 Version 3.3.1
Various bug fix